Whether it’s the high-end restaurants and bars, live music or shows, or the many games of chance that are offered, casinos are designed to be exciting and fun places to let loose. There’s no telling when luck will strike, but the rush is undeniable as champagne glasses clink and tourists and locals mingle in an energetic atmosphere.
But gambling is not a charitable endeavor, and a casino’s business model is built on the assumption that its house will always win. Every bet placed offers the casino a mathematical expectancy, so it’s rare for patrons to beat the house. To make up for this fact, casinos must balance their books by offering big bettors extravagant inducements such as free spectacular entertainment, luxury transportation and elegant living quarters.
The world of gambling is a dangerous one, and it’s not uncommon for players to cheat or steal to try to improve their chances of winning. This is why casinos spend a large amount of time, effort and money on security. For example, dealers and pit bosses keep a close eye on their table games and can easily spot blatant cheating such as palming, marking or switching cards or dice. And all employees have a “higher-up” who tracks their performance and can verify that they’re not skimming from the till.
Consumers trust each other more than they do brands, which is why casino marketers must build brand trust through word-of-mouth and online reviews. In addition, marketing managers should leverage location-based strategies to boost brand awareness amongst guests who are in the area and are interested in what a particular casino has to offer.