The film Casino has a lot going for it, not the least of which is Robert de Niro’s and Sharon Stone’s captivating performances. It also offers an epic history lesson about how the mob lost control of Vegas and how huge gambling corporations took over. The film is also an incredibly well-constructed drama that uses its characters to explore themes that are important to its audience.
People who visit casinos are seeking to feel good about themselves, whether they’re enjoying the gaming, eating and drinking, entertainment or some combination of these. The emotional decisions they make in casinos are based on their feelings, which means the casino’s marketing needs to focus on triggering these positive emotions.
This is especially important for attracting event and group business. In order to do so, the casino must differentiate itself in the market and ensure that its offerings match up with the specific needs of each player segment. This may include offering more promotions and events, focusing on higher odds games or looser slots, or highlighting unique features such as a spa and health club, flexible event spaces, delicious restaurants and other amenities.
In addition, the casino should seek to build its brand by showing how it has fulfilled the promises it has made to potential guests and customers. Consumers often trust other consumers more than they do brands, so it is imperative that the casino showcase reviews and testimonials from satisfied customers in a variety of channels.